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IT graduate with hands-on experience in network troubleshooting, Windows environments, Active Directory, and user support. Skilled in Microsoft 365 Business administration, email security, and FreshService ticketing. Based in Sydney, seeking IT Support Engineer roles.
About Me
I recently completed my Bachelor of Information Technology at CIHE Australia, graduating in June 2026, with an Advanced Diploma from Queensford College where I achieved an overall score of 95%. My foundation spans networking, Windows Server, and systems administration.
I hold the Google IT Support Professional Certificate and the Microsoft 365 Fundamentals certificate. I am actively building hands-on experience with Microsoft 365 Business administration including email security, identity protection, MFA enforcement, and FreshService as a ticketing platform.
I have supported real users in a volunteer capacity, assisting with device setup, troubleshooting connectivity issues, and communicating technical solutions clearly to non-technical people.
Technical Skills
Work Experience
Projects
// Network Troubleshooting
Multi-site WAN simulation — diagnosed and fixed a live connectivity failure caused by a miscabled interface, and identified missing return routes by reading the routing table.
View Project →// Enterprise Network Design
Designed and built a 3-site corporate WAN with dynamic EIGRP routing — automatic route convergence across all sites verified with Cisco IOS show commands.
View Project →// Redundancy & Failover
Implemented dual-router failover using HSRP — if the primary router fails, end users automatically switch to the backup with zero manual intervention.
View Project →// Microsoft 365 Administration
Configured Security Groups, Distribution Lists, and Microsoft 365 Groups with linked Teams workspaces. Implemented RBAC with live permission boundary testing.
View Project →// Microsoft 365 Administration
End-to-end configuration of collaborative email infrastructure, SharePoint team sites with permission tiers, and room resource mailboxes on a live M365 tenant.
View Project →// Email Security & Identity
Hardened a live M365 tenant with mail flow rules, anti-spam policies, per-user MFA enforcement, and Microsoft Secure Score — simulating real-world security operations for an IT department.
View Project →Education
Bachelor of Information Technology
CIHE Australia · Sydney, NSW
Advanced Diploma of Information Technology
Queensford College · Sydney, NSW
⭐ Overall Score: 95%Diploma of Information Technology
Queensford College · Sydney, NSW
✓ Grade: CompetentHigh School — Computer & Information Sciences
Khwopa College of Engineering · Nepal
⭐ Grade: ExcellentContact
Currently looking for opportunities in IT Support Engineer and networking. Reach out via the form, email, or LinkedIn.
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